In regards to exchange or return; if for any reason you are no longer satisfied with your purchase, we offer either exchange or refund on your unused product, within 7 days of receiving your order.
All items must be returned unused and returns that do not meet policy will not be accepted and sent back to the customer.
You can use any shipping method you prefer to mail your BOYY bag back to us but we strongly recommend getting a tracking number and/or insurance to ensure that we receive your package safely, as we are not liable for items not received at our return facility.
After inspection of your return, we will fully reimburse your order, however, original taxes and duties are non-refundable.
Please contact a member of our team at email@example.com for further instructions before returning your item.
All BOYY products carry a one-year warranty on all manufacturing defects. Please contact firstname.lastname@example.org for instructions on returns and/or repairs.
Please include the below information:
We will instruct the best measurement for the return.
Our BOYY Boutiques and Stores accept exchanges and return with the following conditions:
Domestic Shipping in Thailand
All orders subject to free shipping and are shipped via EMS Service. We do require customer’s signature when customer receive the order.
To estimate the total delivery time of your purchase. Please allow us 2-3 days for your order to be dispatched. For standard shipping, please allow 1-2 business days (excluding custom clearance) for your order to arrive.
All international orders subject to free shipping and are shipped via DHL and UPS service depending on your location and only the import tax and customs duties have been added according to your point of destination. We do require customer’s signature when customer receive the order.
Due to the Russian Regulations, we cannot ship the order to a customer directly. However, we can ship to a customer under the company name and customer has to pay import tax by yourself
To estimate the total delivery time of your purchase. Please allow us 2-3 days for your order to be dispatched. For standard shipping, please allow 3-4 business days (excluding custom clearance) for your order to arrive.
After checking out your order through official website, you will get automatic reply email from our website. Our sales team will contact you back with the confirmation email or action required email.